Receptionist (M/F)

Description

Job Summary: We are seeking a Receptionist to provide in-person customer service, manage appointments, handle billing, and offer administrative support in a hospital setting, with emphasis on empathy and customer satisfaction. Key Highlights: 1. Continuous Training and Internal Mobility Opportunities 2. Family Support and Benefits 3. Advantage Club with Discounts at Stores and Services We are a company with 25 years of history that values closeness, innovation, and clinical differentiation. We count on a team of 7,000 professionals across the country, united by diversity and passion for caring. Our strength lies in the sum of each individual professional’s unique characteristics, commitment to non-exclusion, and respect for differences. We value openness, compassion, loyalty, and integrity—qualities that make our team truly unique. We believe this inclusive culture is transformative for our company, the healthcare sector, and society at large. Fully committed to Portugal and the Portuguese people, we invest in cutting-edge technologies, state-of-the-art equipment, and centers of excellence and specialization. 'Knowing How to Care' is more than a signature—it is our daily commitment. We are currently seeking to expand talent within our team. At present, we aim to recruit a Receptionist for Lusíadas Albufeira Hospital. **Required Profile:** * Academic qualification equivalent to completion of 12th grade (mandatory); * Professional experience in reception within the healthcare sector is highly valued; * Proficiency in English, both written and spoken; * Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** * In-person customer service, demonstrating empathy and willingness to assist customers; * Ensuring accurate identification, entry, and updating of customer personal data in the information system; * Correctly scheduling consultations, examinations, or medical procedures; * Ensuring billing for services rendered by the customer and issuing payments according to agreements with insurance providers; * Accurately performing daily cash reconciliation; * Managing emails and pending tasks, ensuring proper prioritization; * Demonstrating responsiveness when handling customer complaints. **Preferred Qualifications:** * Strong interpersonal skills; * Friendliness and empathy; * Stress resilience. **Being Lusíadas Includes:** * Birthday Day Off * Continuous Training and Internal Mobility Opportunities — Lusíadas Knowledge Center Academy * Your Baby Matters | Maternity Kit to welcome the newest member of the Lusíadas family * Back-to-School and Lusíadas Christmas | Financial support * Lusíadas Advantage Club | Platform offering discounts at various stores and services * Family insurance and special rates for dependents and family members * Lusíadas for Families | Support for employees’ children with special needs If you are interested and meet these requirements, apply now and send us your updated CV. Join this team and grow together!