#### **Your mission** **About ClearOps** ClearOps is a fast\-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data\-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey. **The Role** As the Team Lead Customer Support, you will manage our support team, ensuring our customers receive exceptional service. You will combine hands\-on technical support with leadership responsibilities, optimize processes, and drive continuous team development. #### **Your profile** **Key Responsibilities:** * Lead and manage the Customer Support team (both technically and organizationally) * Ensure high levels of customer satisfaction and service quality * Prioritize and escalate customer inquiries where needed * Coach and develop team members to improve their skills and performance * Collaborate closely with Product, Engineering, and Customer Success teams to enhance our product and customer experience * Analyze support data, identify trends, and derive actionable improvements * Support the selection and implementation of support tools (e.g., ticketing systems) **Who You Are:** * 3\+ years of experience in technical customer support or a similar role, including at least 1 year in a leadership position * Strong technical mindset and passion for technology * Excellent communication skills in English (C1 level) * Strong organizational and problem\-solving abilities * Experience working with Zendesk Support and Knowledge. Additional ticketing systems are a plus (e.g.Jira, Salesforce) * Ability to balance strategic thinking with hands\-on execution * Knowledge of supply chain processes, data analytics, or SaaS solutions * SQL or database knowledge is a plus but not mandatory * Familiarity with product development and testing processes #### **Why us?** ClearOps is a hidden champion on a strong growth path in the supply\-chain\-software industry. As part of ClerOps, you will be benefitting in several ways: * **Professional Growth:** Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company. * **Development \& Scale Up**: Play a key role in shaping our customer support structure and processes as we continue to scale internationally. * **Open Feedback \& Appreciation:** Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication. * **TEAM:** Joint team events, such as Culture Week. * **Workation:** Combine vacation and work and work from wherever you want. **Are You Ready to Make an Impact?** If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey. **Make sure to follow us on** **Instagram** **to stay up to date!**#### **About us** At ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, dealers, and machines to predict the demand for parts and services in ways never seen before, ensuring that machinery never stops working. As a young, ambitious team of 50\+ experts spread across Munich, Lisbon, San José, and Atlanta, we're passionate about personal growth and professional impact.