Guest Experience Expert

Description

Job Summary: This role focuses on delivering a unique and memorable experience for the guest, empowering Guest Experience Experts to guide guests throughout their stay. Key Highlights: 1. Create a unique and memorable experience for the guest 2. Offer a wide range of services to guide guests during their stay 3. Be part of a brand that reinvents the standards of luxury **Additional Information** **Job Number**26109258 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200\-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond ensuring smooth check-in and check-out processes for guests. It is also about building an experience that is unique and memorable for them. Our Guest Experience Experts take the initiative to offer a broad array of services that guide our guests throughout their stay. They feel empowered to be proactive and do what needs to be done at any given moment. Whether performing operational tasks, responding to guest requests, completing reports, or sharing highlights about local events and attractions, Guest Experience Experts ensure these interactions become integral parts of the guest experience. Regardless of your specific role, certain fundamentals are essential for success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is critical that Guest Experience Experts consistently perform these tasks—and other reasonable duties assigned—to ensure guest satisfaction and smooth hotel operations. DESIRED SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience:No relevant work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, fostering inclusivity, and ensuring accessibility to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to spark curiosity and expand worlds. We are a place to enjoy life. We exist to open doors—and minds. We are continually inspired by new faces and new experiences. At our core is a harmonious, ever-ready spirit that has made us famous for reinventing the standards of luxury worldwide. The Whatever/Whenever service is our culture and the service philosophy that brings guests’ passions to life. If you are original, innovative, and always looking toward the possibilities the future holds, you are welcome at W Hotels. By joining W Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.