Application Support Engineer – SQL & Multi-Layer Diagnostics

Description

Summary: Join a dynamic team as an Application Support Engineer, driving innovation in financial technology by managing critical platforms and enhancing user experience. Highlights: 1. Unleash impactful support and drive innovation in financial technology 2. Contribute to cutting-edge digital transformation initiatives 3. Collaborate with stakeholders to facilitate swift incident resolution **Unleash impactful support — drive innovation in financial technology!** Lisbon\-based opportunity with hybrid work model (up to 3 remote days per week). As an **Application Support Engineer – SQL \& Multi\-Layer Diagnostics**, you will be working for our client, a leader in leasing and financial services. You will be part of a dynamic team managing the CBM Platform program and the new P\-USE middle\-office system — critical tools designed to streamline operations and enhance user experience in the leasing domain. This role offers a unique chance to contribute to cutting\-edge digital transformation initiatives, ensuring operational excellence and driving technological innovation. **Your main responsibilities:** * Conduct structured, diagnostic discussions to identify and analyze incidents, asking targeted questions and reconstructing user journeys. * Reproduce and isolate incidents across environments, documenting clear steps for resolution. * Perform initial multi\-layer technical diagnosis using browser tools, application logs, and database checks to determine root causes. * Deduplicate incidents, produce comprehensive reports, and prepare structured escalations to relevant technical teams. * Collaborate with stakeholders to facilitate swift incident resolution, enhancing the application’s stability and user satisfaction. **You're ideal for this role if you have:** * Minimum 2 years of experience in application support, ideally within financial or leasing contexts. * Proven knowledge of multi\-layer application environments, including UI, APIs, workflows, and databases. * Strong expertise in SQL, network analysis (F12, HTTP, console logs), and basic understanding of Java (stack traces). * Familiarity with support tools such as ServiceNow, Jira, Confluence, and Power BI. * Excellent communication skills in English (B2\) and French (C2\), with a service\-oriented mindset. * Ability to analyze, troubleshoot, and resolve technical issues autonomously and rigorously. **It is a strong plus if you have:** * Knowledge of business processes in finance, credit, leasing, or middle\-office platforms. * Experience with support and diagnosis in multi\-layered enterprise applications. * Certifications related to application support or network analysis. **Language Required for the role:** * French: C2 level * English: B2 level **Eligibility for the role:** * Only candidates with an existing legal right to work in Europe will be considered for this role. **\#MAKEYourCareerBETTER** Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data. \ Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/512914/senior\-application\-manager\-finance\-digitalization