Field Retention Technician

Description

Job Summary: We are seeking a Field Retention Technician to manage customer visits, prepare proposals, and perform technical assistance aimed at reversing cancellation requests, with a focus on service reactivation. Key Highlights: 1. Market-leading company in security systems 2. Positive, motivating, and inclusive work environment 3. Employment opportunities for everyone Verisure, formerly Securitas Direct, is a multinational company **specialized in security systems** for homes and small businesses. We are market leaders with **6\.2** **million customers worldwide**, Consumer Choice Award winner for the 11th consecutive year, **Great Place To Work 2026**, and ranked **3rd Best Company to Work for in Portugal in 2026.** We seek talents who, like us, champion equal opportunity, diversity, and inclusion—and who contribute daily to building a positive, motivating, and trusting work environment—the People are our focus. This position is also open to persons with disabilities, with a disability degree equal to or greater than 60%, as stipulated under Law No. 4/2019\. **At Verisure, we have employment opportunities for everyone!** If you are looking for a **Field Retention Technician** role in the **Santarém** area, join us! **Responsibilities** * Conduct visits to customers who have requested contract termination; * Prepare proposals to reverse the customer’s intention to cancel the service; * Perform technical assistance, if necessary, to reverse deactivation requests; * Follow up on leads generated by Winback initiatives to reactivate services for former customers; * Coordinate customer visits, manage schedules, and availability **Profile** * Completed secondary education * Knowledge of alarm system installation and maintenance; * Strong customer retention techniques; * Experience in sales and technical environments; * Good level of English. ### **What we offer:** * Employment contract; * Base salary commensurate with the role; * Continuous training; * Birthday day off; * Health insurance; * Partnerships/Agreements with other companies; * We value diversity; * Inclusive work environment License No. 138C MAI