First-Line Banking Support

Description

Job Summary: We are seeking a professional with experience in customer support in the banking sector, focused on problem resolution and service excellence, to provide first-line support to e-commerce platforms and banks. Key Highlights: 1. Experience in customer support within the banking and payment systems sector 2. Polite, efficient, and SLA-compliant service delivery 3. An environment that values rigor, dedication, and professional growth ### **Who We Are?** At Nimber, we believe every interaction matters. We are a team that values service excellence, empathy, and the ability to effectively solve challenges. We seek individuals who can listen, understand, and act with professionalism, autonomy, and teamwork. ### **What We Are Looking For?** We seek a professional with experience in **customer support roles within the banking sector**, possessing solid knowledge of **payment systems and the financial ecosystem**. The ideal candidate is communicative, responsible, and problem-solving oriented, ensuring high-quality service and a positive customer experience. ### **Responsibilities** * Provide **first-line support** to national and international e\-commerce platforms and central banks; * Handle calls, e\-mails, and tickets, ensuring accurate logging and tracking of each request; * Diagnose and resolve low- to medium-complexity functional incidents, escalating others per defined procedures; * Ensure **polite, efficient, and SLA-compliant service delivery**; * Collaborate with technical and business teams to ensure proper routing and resolution of cases; * Update the internal knowledge base with solutions and best practices; * Identify recurring patterns and report opportunities for improvement in support processes. ### **Requirements** * Availability for 24x7 shift work * Professional experience in **customer support** or **call center** roles within the **banking sector**; * Professional experience in **customer support** or **call center** roles within the **banking sector**; * Knowledge of **payment systems** and the **banking ecosystem**; * Good command of **English** (spoken and written); * Strong **oral and written communication skills**; * Strong sense of **organization**, **autonomy**, and **dynamism**; * **Initiative**, **proactivity**, and **customer orientation**; * Proven ability to **identify and resolve problems**. ### **Why Nimber?** At Nimber, we value rigor, dedication, and commitment. Each individual is recognized for their contribution and for transforming challenges into solutions. If you seek an environment that prioritizes quality and professional growth, Nimber is your next step. **Send\-us your application and become part of Nimber.**