Project Manager - Digital Workspace Migration

Description

Job Summary: We are seeking an experienced Workspace Migration Program Manager to lead and facilitate the transition to digital workspaces, ensuring excellence and strategic alignment. Key Highlights: 1. Lead the strategy and execution of workspace migration programs 2. Act as a key facilitator between technical and business teams 3. Ensure delivery quality and user satisfaction The **Timestamp Group** brings together several leading Portuguese IT solution and service companies, united by the principles of excellence and knowledge sharing. We invest in technological leadership, grounded in the quality of our services and technological solutions, supported by continuous training and certification. ###### **Responsibilities:** * Define the overall workspace migration program strategy, objectives, scope, and expected outcomes, aligning with business and IT vision; * Develop detailed plans for each project within the program, including schedules, budgets, resource allocation, and key milestones, with a focus on facilitating teams; * Identify interdependencies among projects and proactively manage risks, developing mitigation and contingency plans to minimize impact on end users; * Act as the primary facilitator, ensuring that technical teams (infrastructure, security, desktop engineering, end-user support) and business teams have the necessary resources, information, and alignment to execute migration activities; * Monitor project progress against the plan, identify deviations, and implement corrective actions in collaboration with responsible teams; * Manage the full lifecycle of workspace migration—from discovery and analysis, planning, execution, user validation, to post-migration support (hypercare)—ensuring a seamless transition; * Develop and implement comprehensive risk management plans, with special attention to business continuity and user experience during and after migration; * Actively manage issues, escalating them when necessary and ensuring their effective resolution with technical teams; * Ensure compliance with security policies, data privacy regulations, and other relevant requirements related to the digital workplace; * Communicate clearly and concisely with all stakeholders, including senior management, technical team leads, end-user support teams, and end users; * Prepare and present progress reports, status updates, risk assessments, performance metrics, and impact analyses of migration on users; * Manage stakeholder expectations, build consensus, and ensure alignment; * Ensure delivery quality and post-migration functionality through robust testing plans (UAT) and user experience validation; * Conduct post-migration reviews and lessons learned to improve future programs and processes, focusing on continuous improvement of the digital workplace experience. **Basic Requirements:** * Bachelor’s degree in Engineering, Information Systems, Business Administration, or a related field; * Minimum of 8 years of experience managing complex, large-scale IT programs or projects, with proven program leadership experience; * Minimum of 5 years of direct experience in digital workspace migration programs, including: Operating system migrations (e.g., Windows 7/10 to Windows 11). Migration or rollouts of productivity suites (e.g., Office to Microsoft 365, G Suite to Google Workspace). Endpoint, user profile, and user data management; * Proven experience in IT project management with a focus on support and coordination, where the primary role is enabling technical and business teams to perform their tasks, removing impediments, and ensuring activity integration; * Knowledge of project management methodologies (Waterfall, Agile, Hybrid); * Familiarity with digital workplace architectures, endpoint management, identity and access management (IAM), and information security applied to end users; * Experience with project management tools (Jira, Microsoft Project, Confluence). ###### **Behavioral Competencies:** * Team leadership; * Communication: Ability to communicate strategies, plans, and status clearly and persuasively to diverse audiences—from senior management to end users—ensuring alignment and understanding; * Strategic Thinking and Systems Vision: Ability to analyze the overall workspace migration landscape, anticipate challenges, and align the program with organizational strategy and user needs; * Problem Solving and Decision Making: Strong analytical capability to identify, diagnose, and resolve complex problems arising during migration, often under pressure; * Crisis Management and Resilience: Ability to remain calm and lead effectively during disruptions, minimizing impact on users and operations; * Negotiation and Influence: Ability to negotiate with stakeholders and vendors, build consensus, and secure necessary resources for execution teams; * Results Orientation and User Focus: Unwavering focus on delivering value, meeting deadlines and budgets, always keeping the end-user experience at the forefront; * Proactivity and Adaptability: Ability to anticipate needs and rapidly adapt to changes in scope, technology, or priorities within the digital workplace context. **Preferred Qualifications:** * PMP (Project Management Professional) or PRINCE2 certification; * Certifications in Agile methodologies (SAFe, CSM, CSPO); * Certifications in End-User Computing (EUC) or Cloud technologies (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Azure Administrator Associate, AWS Certified Solutions Architect) are highly desirable; * Understanding of end-user support processes (ITIL). ###### **Language Skills:** * Fluent English **Employee Benefits:** * Health insurance * Flexibility in organizational routines * Training and certifications * Employee Support Program (covering five areas, including psychology) * Birthday and tenure gifts * Monthly Happy Hour * Benefits Portal with attractive offers