Job Summary: Proactive and personalized service to Resident Customers, selling solutions, understanding products and services, and contributing to the organization of the department. Key Highlights: 1. Proactive and personalized customer service. 2. Sales of solutions and in-depth product knowledge. 3. Teamwork and focus on customer satisfaction. #### **Store: Torres Vedras** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building a relationship of trust that ensures Resident Customer loyalty; * Take responsibility for solution-based sales to the Customer, accurately anticipating and identifying the needs of the Resident Customer, and supporting them throughout the selection process of the best solution (product + add-ons + service) to meet their needs; * Possess in-depth knowledge of the product range offered by your department and its complementary offerings, thereby conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services provided by LEROY MERLIN at your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Participate in the preparation and implementation of OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive retail spaces in close collaboration with the Store Logistics team; * Contribute to maintaining high stock quality in your department, ensuring the execution of necessary action plans to address AVS items, non-living items, excess stock, and visual stockouts, while maintaining effective communication with the Store Logistics team; * Follow up on quotations, ensuring contact with the Customer. #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Passion for technical products and their application; * Solid computer literacy from an end-user perspective; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Genuine interest in customers and their needs. #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture—where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
