Job Summary: Proactive and personalized customer service, ensuring solution sales and customer loyalty, with a focus on product presentation and stock management. Key Highlights: 1. Personalized customer service and customer loyalty. 2. Proactive sales of solutions and stock management. 3. Opportunity for growth within a Human-First culture. #### **Store: Torres Vedras** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure loyalty of the Resident Customer; * Take responsibility for selling solutions to the Customer, anticipating and accurately identifying the Resident Customer’s needs, supporting them in selecting the best solution (product + complementary items + service) to fulfill their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Ensure Clean, Signposted, and Safe conditions along your assigned linear space, striving for an attractive product display on shelves/podiums, as well as all didactic materials and informative signage within the department (labels and pricing); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS (Abnormal Variance Situations), non-viable items, overstock, and visual stockouts, while ensuring effective communication flow with the Store Logistics team; * Proactively conduct self-audits of the aisle(s) under your responsibility, promoting cleanliness of displays, linear spaces, aisles, and advisory points; * Support handling of complaints, SPV (Special Price Variation) processes, and returns. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1–2 years of experience as a sales associate; * Passion for technical products and their applications; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Genuine interest in customers and their needs. #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into both the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human-First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
