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Summary: This role is for an Application Production Support professional within an Agile delivery model, ensuring production readiness across the project lifecycle and promoting best practices. Highlights: 1. Key enabler of Production readiness across the full project lifecycle 2. Define and validate technical solutions for stability and security 3. Promote application production best practices within Agile teams **Company Description** Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology\-driven company, Inetum is the place for you! Come be Inetum! **Job Description** This role is positioned within an **Agile delivery model**, acting as a key enabler of **Production readiness across the full project lifecycle**. The Application Production Support (APS) professional is responsible for ensuring that **production, infrastructure, resilience, security, and operability requirements** are fully integrated from design through deployment and run phases. The role plays a critical part in: * Defining and validating technical solutions * Ensuring stability of **Production and Non‑Production environments** * Monitoring and supervising technical platforms * Supporting development teams to deliver secure, scalable, and reliable solutions The APS actively participates in **project ceremonies**, technical decision forums, and risk assessments, working closely with **Development, Infrastructure, Security, and Production Support teams**. The role also promotes and disseminates **best practices in application production** across teams. Key Responsibilities Technical Solution Definition * Contribute to the definition of end‑to‑end technical solutions, ensuring alignment with **production, infrastructure, and security requirements** * Promote the reuse of existing platforms, tools, and services to reduce delivery time and increase reliability * Anticipate and manage compliance with architectural standards, security policies, scalability, and performance requirements Integration of Production \& Infrastructure Requirements * Ensure infrastructure, operability, and production requirements are clearly reflected in the **Product Backlog** * Define and implement technical user stories related to industrialization, automation, monitoring, and obsolescence management * Support and advise development teams to secure and accelerate project delivery Application Production Best Practices * Raise awareness and promote application production best practices within Agile teams * Train and support team members in the effective use of DevOps and Agile tools * Act as a reference point for production readiness and operational excellence Deployment \& Environment Management * Facilitate solution deployments across **Production and Non‑Production environments** * Ensure environments meet operational standards (performance, backup/restore, access, data availability) * Coordinate security reviews and validate access traceability (OS, storage, network, etc.) * Identify operational risks or blocking issues and propose mitigation or action plans Service Monitoring \& Operational Stability * Define and implement monitoring, alerting, and supervision for production services * Contribute to the definition of **SLAs, KPIs, and production indicators** * Ensure documentation (installation, operating procedures, recovery plans) is up to date and validated * Ensure disaster recovery and failover plans exist, are tested, and maintained * Provide support during incidents and release‑related issues, ensuring resolution within SLA Continuous Improvement * Drive continuous improvement initiatives (automation, performance optimization, reliability) * Propose enhancements to production and infrastructure services * Share best practices across teams and organizational units * Contribute to initiatives such as **Infrastructure / DMZ as Code** **Qualifications** Technical \& Business Skills * IT Infrastructure \& Cloud environments * Production Operations \& Service Management * IT Risk Management \& Cyber Security * Experience in **core banking or regulated environments** * English: **Fluent / Expert** * French: **Working proficiency** Tools \& Technologies * Monitoring \& Observability: **ElasticSearch, Grafana, Dynatrace** * DevOps Toolchain: **GitLab, Artifactory, Jenkins, SonarQube, Ansible** * Containers \& Orchestration: + Docker + Kubernetes + Helm + OpenShift * Operating Systems: + Linux + Windows Methodologies * Agile (Scrum / SAFe / Kanban) * DevOps Behavioral \& Transversal Skills * Strong analytical and problem‑solving skills * Customer‑oriented mindset * Excellent collaboration and teamwork abilities * Results‑driven and proactive * Creativity and innovation * Ability to influence, inspire, and drive engagement across teams * Strong transversal skills with the ability to: + Design and adapt processes + Define relevant performance indicators + Manage and coordinate technical initiatives and projects **Additional Information** * Hybrid working model: **50% remote / 50% onsite** * Availability to **travel outside Portugal** when required * Transversal role with interaction across multiple IT and business teams
