Service Desk (M/F)

Description

Job Summary: This Service Desk role provides first- and second-line technical support, focusing on resolving software and hardware incidents and managing tickets to ensure SLAs are met. Key Highlights: 1. First- and second-line technical support to users 2. Focus on troubleshooting and incident resolution 3. Creation of documentation for knowledge sharing Konica Minolta is a Japanese multinational company with a startup mindset. Although we have been in the global market for over 100 years, we are constantly developing and evolving. Today, we work on Printing and Software solutions. Currently, we are expanding our team by hiring a Service Desk professional to be assigned to our client. Your responsibilities: \- First- and second-line technical support to users via phone and ticketing system; \- Ensuring compliance with SLAs and average response time; \- Troubleshooting and resolution of software- and hardware-related incidents; \- Support for Office, Windows, and corporate applications; \- Logging and tracking requests in the ticketing system; \- Escalating to specialized teams whenever necessary; \- Creating documentation, procedures, and best practices for knowledge sharing. What we expect from you: \- Academic background in Information Technologies; \- At least 3 years of experience in similar roles; \- Knowledge of Windows, Active Directory, and Microsoft Office 365; \- Familiarity with ticketing tools; \- Proficiency in English; \- Availability for a hybrid work arrangement in the Parque das Nações area; \- Proactivity, dynamism, and strong communication skills; \- Ability to collaborate and work effectively within a team environment; \- Results-oriented mindset. What you will find: \- One of the 100 Best Companies to Work for in Portugal (a medal we have held for 5 consecutive years); \- A tailored career development plan; \- Team-building activities; \- A positive working environment; \- Various benefits including health insurance, 28 vacation days, and health and wellness programs. If, like us, you believe that progress stems from each individual’s contribution and the environment we build together, join us and submit your application! Employment Type: Full-time Benefits: * Meal voucher/card * Health insurance Work Location: Hybrid remote work in Lisbon