Waiter/Waitress 1st Class

Description

Job Summary: Bairro Alto Hotel is seeking an experienced Waiter/Waitress to join its F&B team, with a strong focus on service excellence and attention to detail. Key Highlights: 1. Experience working in informal and sophisticated luxury hospitality. 2. Culture of closeness, individual appreciation, and recognition. 3. Dynamic team focused on excellence in customer service. **Description:** ---------------- Bairro Alto Hotel, a member of Leading Hotels of the World, is a 5-star boutique hotel located in the heart of Lisbon’s historic downtown, nestled between two of the city’s most iconic neighborhoods—the bohemian Bairro Alto and the chic, cultural, and trendy Chiado. A pioneer in Lisbon’s boutique hospitality scene, distinguished by its informal sophistication, we make the experience of working with us a unique journey. We believe in intuitive service-oriented hospitality, in a family-like environment that values each individual. Our culture is rooted in closeness and continuous recognition. Bairro Alto Hotel was recognized among the top 10 companies nationwide in the Medium-Sized Enterprises category in the People Engagement Survey 2025! Join us in a project embodying informal luxury culture—one that, now more than ever, must prioritize authenticity, connection to the local community, and environmental awareness. **WHO ARE WE LOOKING FOR?** We are looking for a Waiter/Waitress to join our dynamic F\&B team! **WHAT ARE THE RESPONSIBILITIES?** * Maintain high standards of quality and speed in service; * Record customer orders and execute them according to the established service sequence and procedures; * Prepare mise\-en\-place for tables, sideboards, and service support areas; * Fully understand and be thoroughly familiar with all menu items; * Compliance with HACCP regulations. **WHAT ARE WE LOOKING FOR?** * CET in Food and Beverage Management and/or specialization in Hospitality; * Proficiency in Portuguese and English is mandatory. * Minimum 4 years of experience; * Flexibility regarding working hours; * Attention to detail and precision; * Customer-oriented mindset and commitment to delivering excellent service; * Upselling capability; * Friendliness and empathy in customer interactions. **CONDITIONS** * Health insurance; * Navegante Transit Pass benefit; * Sales incentive bonus; * Comprehensive benefits and incentive plan applicable to all employees.