Job Summary: Manage and lead operations at Coppola restaurant, ensuring high service standards and an exceptional customer experience, with emphasis on team leadership and operational management. Key Highlights: 1. Restaurant leadership and operational management 2. Focus on exceptional customer experience 3. Integration into a growing hospitality group Vida Plena is recruiting a Restaurant Manager for Coppola in Lisbon. The role involves operational management of the restaurant, team leadership, supervision of dining room and bar service, standards control, budget management, and guaranteeing an exceptional customer experience. **Responsibilities:** Maintain high service standards and ensure a positive experience for all customers; Respond promptly, carefully, and professionally to customer feedback; Build close relationships with customers, increasing satisfaction and loyalty; Ensure consistent execution of brand standards, operational policies, and service rituals; Ensure operational presence on key days, peak-shift periods, and events; Monitor real-time customer flow, team performance, service pace, and restaurant needs; Supervise dining room and bar operations; Ensure alignment among service, product quality, ambiance, communication, and team coordination; Lead, inspire, and support the team daily; Manage operational objectives, budgets, and collaboration with cross-functional teams and HQ; Monitor revenue and expenses, optimize labor costs, and implement upselling strategies; Manage team schedules from planning through publication; Ensure shifts align with business forecasts, key moments, and events; Control absences in HRIS and review clock-in/clock-out records before payroll dates; Oversee onboarding processes, performance evaluations, vacation planning, team organization, and contract renewals; Recruit, train, and motivate staff; Support candidate selection, implement training programs, and provide regular feedback; Monitor Google reviews and customer feedback; Report relevant topics to HQ and the Leadership Team and implement agreed corrective actions; Ensure compliance with health, safety, and food hygiene regulations; Monitor HACCP protocols, hygiene practices, and regular audits; Ensure correct restaurant opening and closing procedures; Guarantee space preparation, pre-shift briefings, dining room and bar setup, stock control, equipment checks, handovers, and end-of-day documentation; Ensure secure cash storage, deposits, and accurate financial recordkeeping; Manage operational assets responsibly; Handle unexpected situations such as staff shortages, supplier failures, technical issues, or customer complaints; Collaborate with HQ to implement best practices and share operational learnings. **Requirements:** At least 3 years of experience in a similar role within hospitality or foodservice; Proven experience in customer-focused leadership and operations management; Experience managing dining room and bar service; Ability to align service standards, product quality, ambiance, and team pace; Strong understanding of FOH/BOH coordination; Knowledge of logistics, HR processes, financial controls, and daily operations; Experience with scheduling systems, HRIS, attendance tracking, and payroll; High attention to detail and follow-up capability; An inspiring, approachable, and decisive leadership style; Ability to motivate, guide, and align diverse teams; Orientation toward standards, brand, and service culture; Excellent communication skills with team members, customers, partners, HQ, and the Leadership Team; Planning, analytical, and problem-solving abilities; Solid knowledge of HACCP, health, safety, hygiene, and operational standards; Fluency in English; Reliable, present, customer-oriented, and consistent profile; Availability to work night shifts from 4:00 PM to 12:00 AM. **Preferred Qualifications:** Knowledge of Portuguese or another local language; Experience in high-end restaurants or hospitality concepts with strong customer experience focus; Experience in rapidly growing restaurant groups. **Offer:** Competitive salary from day one; Team performance bonus; Fair tip distribution; Shift schedule without split shifts; Consecutive days off whenever possible; Group discounts for employees and guests across Vida Plena venues; Mental health partnership; Weekly wellness activities such as yoga, boxing, and meditation; Regular team-building events and group parties; Opportunities for internal mobility and career progression; Integration into a growing hospitality group. **About Coppola:** Coppola is a restaurant located at Praça das Flores in Lisbon, focused on a welcoming dining-room experience, relaxed ambiance, and naturally fermented pizzas designed for sharing. The concept combines high standards with an approachable, informal attitude. **About Vida Plena:** Vida Plena is a Lisbon-based hospitality group founded in 2018, dedicated to creating warm, welcoming, and high-quality experiences for both customers and teams. The group values fresh food, exceptional service, diversity, inclusion, and an environment where people feel at home.
João Santos
Indeed · HR
João Santos
Indeed · HR
