By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance CRC Assistant (m/f) – Braga **CRC Assistant (Customer Relations Center) – (m/f)** =================================================== **Location: Braga (Portugal)** **Contract: Renewable fixed-term contract** **Working hours: Monday to Friday – 8:00 a.m. to 4:30 p.m.** ------------------------------------------------------------------------------------------------------------ **Compensation: €14,000 gross per year / paid over 14 months** ------------------------------------------ **Fluency in French, both spoken and written (reading, writing, communication)** **Your role** You will manage incoming and outgoing calls related to claims handling. Your mission is to contribute to policyholder and insurer client satisfaction by providing clear, effective, and appropriate responses. **Your responsibilities** * Handle between **50 and 60 calls per day** (incoming and outgoing) * Attach supporting documents to claims files * Depending on the nature of the request and our internal processes: + Provide an appropriate response or propose a suitable solution + Log the call in our management systems + Redirect the caller to the appropriate contact person, if necessary **Your profile** * Education: **High school diploma to Associate degree (Bac to Bac+2)** * Experience: **Minimum of one prior experience in a call center; telephone platform or customer relations environment** * You enjoy teamwork in a human-scale environment **Required skills and qualities** * Interpersonal skills, service orientation, and active listening * Team spirit, positive attitude, and curiosity * Adaptability, stress management, and ability to handle conflict situations * Rigor and autonomy * Proficiency with telephony tools, CRM systems, and case management software * Strong oral and written communication skills * Knowledge of insurance customer relationship processes (an advantage) **Benefits:** * Hybrid work model, with up to 3 days of remote work possible * Fixed working hours: 8:00 a.m. – 4:30 p.m. * Working days: Monday to Friday * Meal vouchers * Monthly bonuses If you’re looking for a new challenge, don’t hesitate to apply. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.