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Job Summary: Noesis is seeking a professional to manage critical incidents, coordinate resources, and ensure effective communication to guarantee agile resolution. Key Highlights: 1. Rapid monitoring and response to critical incidents 2. Effective communication with technical teams and stakeholders 3. Experience in managing critical incidents and problems **Description:** ---------------- Noesis is seeking the following profile: **Main Tasks and Responsibilities:** * Monitoring and rapid response to critical incidents impacting projects and operations in non-production and production environments; * Effective communication with technical teams and stakeholders to ensure agile resolution; * Documentation and analysis of incidents to prevent recurrence and improve future processes; * Coordination of resources to restore services as quickly as possible; * Implementation of contingency plans and risk mitigation strategies; * Production of incident reports and execution of the approval cycle. **Requirements:** * Experience in managing critical incidents and problems (with suppliers and internal clients); * Experience in handling service requests (tickets); * Knowledge of ITSM methodologies; * Experience in documentation preparation; * Strong communication skills. **Preferred Qualifications:** * ITIL 4 Foundation certification; * Good oral and written communication skills in English and Portuguese (Spanish at minimum B1/B2 level). If you meet these criteria and wish to join an innovative organization that continuously invests in developing its talent, please send us your application. **Join us. Let’s innovate together!** All our recruitment and selection processes are based on equal opportunity principles, valuing each individual's competence and potential, and ensuring no candidate is discriminated against on the basis of gender, ethnicity, sexual orientation, age, religion, or physical condition. * Advertisement published under Law No. 4/2019, of January 10 **Requirements:** -----------------
