Summary: This Onsite Support Engineer role involves managing incidents, resolving technical issues, and ensuring client SLA adherence with strong communication skills. Highlights: 1. Investigate and resolve technical incidents throughout their lifecycle 2. Install, configure, diagnose, and resolve technical issues for client systems 3. Ensure client-specific SLAs are met and tickets are updated accordingly Site address:PT \- Amadora \- Estrada Casal Canas \- Horizonte Building \- 71010101 Languages: English \& Portuguese Support Window: Monday to Friday Rate: 2000 Euro per month **Roles and Responsibilities for Onsite support Engineer** · Strong written, verbal, and interpersonal communication skills, with fluency in English. · To pick up incidents, investigate the root cause and follow their life cycle through to resolution. · Installation, configuration, diagnosis and resolution of technical issues related to Microsoft client operating systems, Email (Outlook), File \& Print service, MS office, and various business applications etc. · Basic Knowledge of Hardware parts replacement on Laptops. · Ensures client specific SLA are met and incident and request tickets are updated accordingly within the ticketing system · Own imaging (OSD \& Autopilot) \& deployment of laptops for new starters \& replacements. · Basic knowledge of Access Points, Switches, Hubs \& Routers. Job Types: Full\-time, Contract Contract length: 24 months Pay: 2,000\.00€ per month Work Location: In person
João Santos
Indeed · HR
João Santos
Indeed · HR
