Application Support Engineer – Simulation Tools

Description

Summary: We are seeking an Application Support Engineer to ensure stable operation of simulation tools, provide advanced functional support, and manage software deployments and upgrades. Highlights: 1. End-to-end ownership and operational follow-up of simulation tools 2. Provide advanced functional support to users 3. Opportunity to work with a European leader in digital services **Description du poste** We are looking for an **Application Support Engineer** to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users. **Key responsibilities** * End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others). * Provide advanced functional support to users, including topics related to application, server and database interactions. * Analyze, test and document the installation of complex software on end‑user environments. * Manage and follow up software deployments (inventory, monitoring, CMDB updates). * Coordinate upgrades and large‑scale rollouts of new software versions. * Support and challenge end‑user requests in collaboration with the Service Desk. * Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix). * Manage critical incidents and escalations. * Monitor application stability and license usage. * Work with software vendors and internal teams to troubleshoot and resolve issues. * Contribute to projects related to industrial constraints, security, compliance and application governance. **Profil*** **3 to 7 years of experience** in Application Support or similar technical roles. * Experience supporting technical or scientific applications, ideally simulation tools. * Knowledge of Windows environments, software deployment and licensing concepts. * Strong analytical and troubleshooting skills. * Good communication skills and a user‑oriented mindset. * Fluent technical English (written and spoken). **À propos d'Inetum** Inetum is a **European leader in digital services**, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes **consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services** **Country** Portugal **Location** Lisbon Les employés peuvent travailler à distance **Contract Type** Open\-ended contract