IT Services Manager

Description

Job Summary: We are seeking an IT Service Manager to oversee the delivery of IT services and manage human, financial, and technological resources. Key Highlights: 1. Manage and optimize the delivery of IT services 2. Lead and develop IT teams 3. Implement strategic plans for IT services Join Axians, where innovation grows on trust and autonomy, and every challenge is an opportunity to build impactful technology. **IT Service Manager** **What We Are Looking For** We seek a professional whose mission will be to supervise the delivery of IT services, as well as manage human, financial, and technological resources to ensure these services are delivered effectively and efficiently. **Your Day-to-Day Responsibilities** * Develop and implement strategic plans to deliver IT services aligned with the organization’s objectives and needs; * Oversee the delivery of IT services, ensuring agreed service levels are met and maintained. This may include managing incidents, problems, changes, and service requests; * Coordinate with external vendors to ensure delivered services comply with organizational standards and requirements; * Manage the human, financial, and technological resources required to deliver IT services effectively and efficiently; * Identify opportunities for improvement in IT service delivery processes, procedures, and systems, and implement changes to increase efficiency and service quality; * Assess and mitigate information security risks and ensure compliance with applicable security standards and regulations; * Handle critical incidents and resolve issues quickly and effectively, minimizing business impact; * Lead and develop IT teams, providing necessary guidance and support to ensure high performance and employee satisfaction. **Your Key Competencies** * Proven ability to deliver projects and services efficiently and within established deadlines; * Proactivity and commitment to drive initiatives and creatively solve problems; * PMP or Scrum Master certifications are valued. **Your Key Qualifications** * Higher education studies in Computer Science, Management, or related fields, demonstrating a solid knowledge foundation; * 3+ years of experience in IT project or service management, with a proven track record of success; * Demonstrated experience in priority management and the ability to handle high-stress situations effectively; * Demonstrated experience in priority management and the ability to handle high-stress situations effectively. **What We Offer** * Tailored benefits With our flexible benefits system, you can customize part of your compensation according to what matters most to you: health, technology, mobility, training, retirement, family, or financial compensation. * Be part of the growth After six months, you can become a shareholder of the VINCI Group through the CASTOR program and directly participate in the results you help build every day. * We care about your well-being We offer Health and Life Insurance to all our employees. We operate under a hybrid work model, offering flexibility to organize your day according to your needs, and you can access our Employee Assistance Program for psychological, legal, financial, or social counseling if needed. * You can continue growing and evolving professionally Through our internal mobility program, you’ll have the opportunity to explore new challenges across the VINCI Group. You can move between teams, projects, and different areas, developing new skills and building a career path that grows with you. Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact in organizations and society. **Join Axians** At Axians, we believe talent has no single profile. We value diversity and foster an inclusive environment where everyone has space to grow and contribute. If you have a disability or impairment, we want to ensure equal opportunities throughout the entire recruitment and onboarding process. Whenever necessary, we provide reasonable accommodations so you can participate on equal footing. If you require any accommodation, please contact us via email \[madalena.cardoso@axians.com]