Job Summary: CRM Analyst responsible for analyzing, designing, and implementing improvements and fixes in CRM applications, ensuring software delivery quality. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career advancement opportunities 3. Innovative culture focused on technology **CRM Analyst** Milestone is seeking a colleague with CRM Analyst experience to join a client in the Telecommunications sector. **What We Value:** · Over 3 years of experience with Siebel; · Practical knowledge of DataStage, PL/SQL, and shell scripting; · Hands-on experience with MS Windows Server OS; · Knowledge of SOAP, CA Harvest, and Oracle; · Excellent organizational and planning skills; · Strong analytical and problem-solving abilities; · Capacity for innovation and continuous improvement; · Team spirit, critical thinking, and initiative; · Work model: Hybrid; · Location: Lisbon. **Your Mission:** · Analyze, design, implement, and test improvements and fixes requested by operations and functional areas. · Ensure software delivery quality, as well as impact assessment within CRM One (Siebel 8.1.15) and ETL DataStage CRM applications. · Join an IT services integration area covering Networking and Security, collaborating with organizations to revolutionize their technological infrastructure and digital capabilities. · Contribute to developing managed services offerings, NOC (Network Operations Center) and SOC (Security Operations Center), custom solution design and delivery, implementation, auditing, technology consulting, and application integration. **What You’ll Find:** * Top happiest company, according to the Happiness Works Portugal study, 2025. * People’s Choice, Wellbeing Awards 2025. * A people-centric management strategy focused on employee wellbeing; * Integration into an experienced and ambitious team; * Continuous training and career advancement opportunities; * Competitive remuneration aligned with responsibilities; * Innovative culture focused on technology. If this resonates with you, please share your **CV** with us via email **jobs.technology@milestone.pt**, referencing MLSTCRMA05620260310. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Job Type: Full-time