Guest Experience Expert

Description

Summary: Hotel Housekeeping Professionals are responsible for maintaining cleanliness and appearance of guest rooms and public areas to create memorable experiences. Highlights: 1. Creating memorable and distinctive experiences 2. Delivering The Ritz-Carlton's 'Gold Standards' to guests 3. The success of creative, thoughtful, and passionate individuals **Additional Information** **Job Number**26025756 **Job Category**Rooms \& Guest Services Operations **Location**Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing guests with clean rooms and freshly made beds. Instead, we aim to create memorable and distinctive experiences. Hotel Housekeeping Professionals are skilled in various room management tasks and are responsible for maintaining the overall appearance and cleanliness of the hotel. Team members are empowered to move throughout their designated areas and perform necessary tasks independently. Hotel Housekeeping Professionals handle guest requests, cart organization, cleaning of guest rooms and public areas, or other similar duties—all contributing to an exceptional guest experience across hotel spaces. Regardless of your specific role, several key elements are essential to success: maintaining a safe working environment, adhering to company policies and procedures, safeguarding confidentiality, meeting quality standards, and upholding professionalism in uniform, appearance, and communication. Hotel Housekeeping Professionals remain active—standing, walking, sitting, or standing for extended periods—and are required to lift, carry, push, pull, and place items weighing up to 23 kg without assistance. Performing all such activities—and others as reasonably requested—competently and thoroughly is critical for Hotel Housekeeping Professionals, as every moment demands our best effort for guests and business. *Marriott International is an equal opportunity employer committed to welcoming and providing access to opportunity for all. We actively foster an environment that values and respects the unique backgrounds of each employee. Our greatest strength lies in the rich interplay of our team’s diverse cultures, talents, and experiences. We strive diligently to ensure no discrimination occurs on any protected basis—including disability, veteran status, or any other category protected by applicable law.* With over 100 award-winning properties worldwide, The Ritz-Carlton delivers special experiences that guests remember long after their stay. The Ritz-Carlton recruits the world’s finest hospitality professionals to ensure guests leave with lifelong cherished memories—and believes that anyone who is creative, thoughtful, and passionate can succeed. We take pride in delivering exceptional service daily to set the global standard for rare and distinctive luxury service—and to provide care and comfort to guests worldwide. Your role is to deliver The Ritz-Carlton's 'Gold Standards' to guests daily—gracefully and thoughtfully. The Gold Standards form the foundation of The Ritz-Carlton, guiding us each day to become better than we were the day before. Through this culture—built upon a foundation of belief and commitment to guest service—The Ritz-Carlton has earned its reputation as a global brand leader in luxury hospitality. As a member of our team, you will learn about and exemplify the Gold Standards, including the Employee Promise, Credo, and Service Values. The Ritz-Carlton promises you the opportunity to take pride in your work and in the people with whom you work. Joining The Ritz-Carlton means becoming part of Marriott International’s portfolio of brands. If you strive to do your **very best**, run toward your **goals**, and aspire to be your **best self** as part of an outstanding global team, then knock on The Ritz-Carlton’s door.