EXPERIENCE INTERNSHIP

Description

Summary: This internship offers hands-on experience in guest experience management, focusing on customer coordination, communication, feedback analysis, and service quality within a hospitality group. Highlights: 1. Develop skills in customer experience coordination and communication 2. Gain hands-on experience in guest experience management 3. Prepare for future roles in hospitality and tourism **Program Objective:** To provide interns with hands\-on experience in guest experience management within a multi\-unit hospitality group. Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management. **Leading Tours for New Guests:** * Conduct guided tours of the unit, introducing guests to common areas, facilities, and safety procedures. * Provide guests with useful information about the services (e.g., laundry, kitchen, common spaces, etc.). **Organizing and Promoting In\-House Events:** * Working closely with the Experience Coordinator on daily tasks and projects to plan, promote, and host events. * Use social media, flyers and word\-of\-mouth to promote these events. * Identify and capitalize on upselling opportunities to enhance the customer experience and boost sales. * Maintain a calendar of activities and tours for guests. **Assisting with Partnerships for Local Tours and Experiences:** * Coordinate with local businesses to offer discounted or exclusive experiences for guests. * Gather guest feedback after tours to ensure high\-quality experiences. **Guest Engagement, Communication and Interaction:** * Guest check\-ins and check\-outs. * Establish empathetic and close communication with guests, ensuring they feel valued and heard. * Promote interaction and socializing among guests, fostering a friendly and welcoming atmosphere. * Regularly interact with guests to gather suggestions for events or tours. * Ensure guests feel welcomed and encouraged to participate in events. * Use guest feedback to improve event planning and partner experiences. **Bar Management and Sales:** * ?Take responsibility for bar sales, ensuring the effective promotion of available products. * Create a dynamic, inviting, and comfortable space that encourages guests to consume and linger. * Currently enrolled in **Hospitality, Management, Tourism, or related fields**. * Able to provide an **Internship Agreement** * EU Citizen or have a VISA * Excellent **organizational and multitasking skills** with keen attention to detail. * A **proactive attitude**, willingness to learn, and ability to adapt to a dynamic work environment. * Passion for **hospitality and creating exceptional guest experiences**.