Description
Summary:
Supports the Guest Relations Manager in ensuring personalized and exemplary service before, during, and after each guest stay, assisting daily operations and mentoring junior team members.
Highlights:
1. Ensuring personalized and exemplary service for guests.
2. Flawlessly executing VIP arrivals.
3. Mentoring junior team members.
**About the Role**
Supports the Guest Relations Manager in ensuring personalized and exemplary service before, during, and after each guest stay.
**Key Responsibilities**
* Assist with daily guest relations operations.
* Ensure VIP arrivals are flawlessly executed.
* Follow up on guest requests, preferences, and special occasions.
* Mentor junior team members.
**Profile**
* Luxury hotel experience strongly preferred.
* High attention to detail and warm, refined service approach.
Tipo de oferta: Período Integral, Integral/Full\-time