Clerk-Front Desk

Description

Summary: A pivotal role in hospitality services, responsible for handling all guest check-ins, payment processing, check-outs, and responding to guest inquiries. Highlights: 1. Provide kind and professional service that anticipates and addresses guests' needs 2. Opportunities for growth and career advancement within the hospitality industry 3. A workplace environment fostering genuine camaraderie among diverse colleagues **Additional Information** **Job Number**26060727 **Job Category**Rooms \& Guest Services Operations **Location**Lisbon Marriott Hotel, Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Position Overview Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Handle all payment types including room charges, cash, checks, debit cards, and credit cards. Process all check-outs, including resolving late charges and disputes. Respond to, record, and process guest phone calls, messages, requests, questions, and concerns. Coordinate with housekeeping to monitor room readiness for check-in. Inform guests and visitors of parking procedures and dispatch bell or valet staff as needed. Provide guests with information and guidance about the hotel and local area. Prepare daily reports (e.g., arrivals and departures), verify special requests, and ensure report accuracy. Complete designated cashier and reconciliation reports in the computer system. Cash guests' personal checks and traveler's checks. Count the bank at the beginning and end of each shift. Balance and reconcile receipts per accounting specifications. Adhere to all company safety and security policies and procedures. Follow company policies and procedures. Ensure uniform and appearance are clean and professional. Welcome and express appreciation to all guests per company standards. Anticipate and address guests' needs. Communicate clearly and professionally with others. Build and maintain positive relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. Desired Qualifications Education: High school diploma or GED equivalent Related Work Experience: No related work experience required Supervisory Experience: No supervisory experience required Licenses or Certifications: None *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an inclusive environment where every associate’s background is valued and respected. Our greatest strength lies in the rich fusion of cultures, talents, and experiences of our associates. We are dedicated to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Marriott Hotels strive to maintain the comfort of approachable spaces worldwide and drive innovation at every opportunity to elevate hospitality. Joining Marriott Hotels means committing to uphold the promise of “Always the Best Care” as a Host. Will you help us deliver thoughtful, warm, and forward-looking service—honoring and advancing our enduring company spirit? Explore employment opportunities with Marriott Hotels, recognized globally as the epitome of hospitality. By joining Marriott Hotels, you become part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become the best version of yourself.** JW Marriott is one of Marriott International’s luxury brands, with over 100 beautiful hotels and resorts located in major cities and distinctive resort destinations around the world. At JW Marriott, associates are placed first—because associate happiness leads directly to guest happiness. JW Marriott associates are confident, innovative, sincere, intuitive, and embody the spirit of J. Willard Marriott, the brand’s founder. At JW Marriott, you can become part of a community, experience genuine camaraderie among diverse colleagues, and enjoy a unique work experience unmatched elsewhere. JW Marriott offers training, skill development, and recognition opportunities within a luxurious environment focused on holistic well-being—where you can pursue your passion. We believe caring for our associates is essential to delivering exceptional guest care—that’s JW Treatment™. By joining JW Marriott, you become part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become the best version of yourself.**