Call Center Supervisor

Description

Job Summary: Lead, motivate, and develop a telecommunications sales team, monitor performance, and manage conflicts to optimize efficiency and achieve targets. Key Highlights: 1. Leadership and motivation of sales teams 2. Continuous training and development in products and sales techniques 3. Conflict management and optimization of performance indicators Main Responsibilities: Leadership and Motivation: Encourage, hold accountable, and motivate the team to achieve sales targets. Training and Development: Deliver ongoing training to equip operators with telecommunications products knowledge and sales techniques. Monitoring and Evaluation: Monitor call quality, conduct call listening, and analyze recordings to provide constructive feedback. KPI Management: Track metrics such as Average Handling Time (AHT) and Resolution Rate to optimize efficiency. Conflict Management: Serve as an open channel to resolve issues and mediate situations within the team. Industry Knowledge: Master telecommunications products/services to guide the team and lead by example. Essential Qualities: Strong communication and active listening skills. Leadership and dynamism. Proactivity, patience, and quick thinking. Previous experience as a telemarketing operator